Walking up to this unfamiliar door, Joanie Heart was uncertain her abilities as a massage therapist would make a difference. For one of the only times in her career, intimidation was looming. It was 1997 and behind the door was a 25-year-old man, not so much unlike other massage clients she’d seen in her 14 years of practice, except for one thing — he was a paraplegic.
“I was afraid I couldn’t help him,” said Heart. “I’ve always been very confident in my work, but for a few moments I was uncertain. I was standing in the wilderness with no map of where to go.”